Chacchoben Mayan Ruins Excursion

I was looking for an excursion that would accommodate my dad's scooter and give him an opportunity to feel that this first trip since Covid was designed with him in mind. It definitely delivered. We had Genesis and Exodus as our driver and tour guides. We not only got the tour but we're able to sample some of the local snacks. We had honey pineapple and pineapple bread.

The call from Ishmael before our cruise was friendly and very informative. He answered my questions and eased my anxiety (we had never taken am excursion without the cruise line before). We were driven in an air-conditioned van with 10 other tourists, and it was surprisingly comfortable. Our guide to the Chacchoben Mayan ruins was Genesis, and he was fantastic. He narrated & showed some illustrations on the drive to the ruins while making sure that everyone learned about the Mayan language, culture and even some info about the local area. He was great at giving us plenty of knowledge about the ruins while keeping us engaged and happy. One pleasant surprise was a stop on the way back to sample some AMAZING pineapple freshly cut by a lady at a roadside stand. Golden honey pineapple is only found there and was the sweetest, most wonderful snack. I wish I could find that here is the US. On a scale of 1 to 10, I would rate this tour at a 15!!

We were in a group of 10, 6 of which had a guide that spoke Spanish, Genesis, and 4 of us had an English guide, Ismael. We saw large busses there with big groups and only one guide. Our tour was very personal, at our pace and we were able to see what we were most interested in. With such a small group we could ask questions easily and our guide was very knowledgeable. Air conditioned van, refreshments, we were more than satisfied, and well taken care of. The ruin site was fascinating and very worth visiting. Would certainly recommend this site and this company.

My family and I had a great day visiting the chacchoben ruins with our guide, Genesis. He was very knowledgeable about the mayan history and the surrounding jungle, providing a fun and educational experience. Would definitely do a tour with him again and recommend to people looking for a better and more authentic alternative to the cruise-organised excursions.

The tour was excellent with Genesis as our tour guide and Exodus as our driver. They were very attentive to our questions, were very knowledgeable and gave us a lot of information. My only complaint was that I booked this as a private tour where it indicated that our group would be the only ones, and there were 8 of us in the van. Not too crowded, but not what the tour for which I was paying.

We had Genesis as our tour guide and he was excellent. He was a local and had extensive knowledge about the area and local flora. I feel like we had an exceptional experience thanks to our guides. They made sure we had breaks, were fed, hydrated and comfortable the whole time. We even got to stop at a local stand and eat pineapple with Tahin which was delicious. Highly recommend! 10/10.

I booked this tour because I needed a vehicle that could accommodate transporting mobility scooters. Ismael Martinez and his assistant did a fantastic job of getting us around and handling that task. From the moment we left the cruise ship we were in touch and I felt like a celebrity as he had friends who were looking for me to make sure I found his tour office. Ismael introduced us to the region that he calls home filling our tour and memories with the intimate knowledge of the area and it's people. We had an intimate tour of the Chacchoben ruins (which he helped restore), the related market area in the ruins where he helped us negotiate prices, etc.. making sure we received excellent treatment. He provided us with native fruit (so fresh) and made us feel as friends not tourists. He introduced us to his village where we met his wife and family. He even went above and beyond duty accommodating our request to eat dinner where locals eat. The food was excellent. As one of the persons on the mobility scooter Ismael and his assistant made sure I was a part of the experience even pushing me when I got stuck. That is not easy. They never acted as if it was a task they were more than happy to assist and in fact we shared a few laughs. Ismael also knows the native flora and explained many of the plants/trees/flowers that we encountered. This was not a tour but an experience and I will definitely book another excursion with Ismael and Costa Maya Experiences when we return to the region.

Our Tour Guide, Ismael Martinez and Driver were exceptionally helpful and knowledgeable. Ismael made the tour very personal not only to him but to us. They made sure that each of us was well taken care of. The driver pushed my wheelchair so that my husband did no have to worry about me and he could enjoy the tour. Ismael provided bottled water, snacks and potty breaks as needed. Most importantly we could tell that Mr Martinez is totally invested in his job and has a desire to improve and expand his tour to accommodate other physically challenged customers. I will definitely recommend him to my fellow physically challenged travelers. My family had nothing but high praises of Ismael and his driver.