Big Bus New York Hop-On Hop-Off Open Top Tour

We booked our tickets online. But while walking to the pick up point, about 8 touts tried to sell us tickets. When we came to the pick up point, queues were crazy. The buses couldn't accommodate passengers. Too many tickets sold and no control of capacity. We queued for 20 minutes in 33c heat. Got on board and then sat in blazing hot sun for ages after been told we couldnt pull away from the kerb until the next bus arrived after us.. During the course of the day, one bus driver couldn't answer whether it was the blue or red route... he couldn't hardly speak English. We waited at one stop only to be told that a particular route colour wasn't using that stop that day. The commentary we were listening to stopped and started at incorrect timeds and was out of sync to travel. It was a mess, totally unorganised and badly run. Some staff were very professional though while others were just rude. We totally missed connecting timed plans as the buses appeared to work to no timetable. Honestly, use another company. Our tickets were expensive and we didn't get our money's worth. At one point we has to get off and pay for a taxi to get to where we needed to be at a certain time even though the advertised timetable would have gotten us there. Really disappointing. There are other open top buss companies though. Try them instead!

App was confusing. Hard to find stops to get back on at. Not enough information during long breaks in stops. NYC unlike the other cities' hop on /off that i have greatly enjoyed.

Most of the buses were filled and we had to wait for another several times BUT Worst of all I paid for both Ted and Blue tours and they canceled the Blue tour with the lame excuse that there was a parade on 5th Ave We were told we could come back the next day. But we were there only for one day We asked many and our Uber Driver if there was a parade and they said no You can get to Central Park without going up 5th

Many issues with this service. No AC if you are in the lower deck and it is getting really warm in NYC. Huge lines to start the ride and take really long to dispatch each bus They eliminated the Times Sq stop for Saturday and announce an alternative one. However, that was a lie. They didn't open an alternative spot and I wasted lists of time on that until realized that there simply was no stop and had to go to a new one. The chat in the app never connects you. Waiting over 10 minutos twice to ask about the stop and nothing.

If you have the misfortune of sitting on the lower level you will regret ever booking this trip. You won't see anything and good luck getting a seat up top once you're seated. Way too many people trying to get on and turned away. All you'll see is delivery trucks, scaffolding and people walking. The worst experience ever. Their system sucks. I would have jumped off the Brooklyn Bridge if we were near it.77

Staff was experienced extremely professional. I’m a nyc girl. The tour guide was extremely accurate. 2-1/2 extremely comprehensive tour. Love it. Was with a friend who was never in nyc before. Was in awe

Lovely bus tour! Really helped us get acquainted with the city! Didn’t have to wait long for the bus and the commentary was interesting and entertaining! Well worth doing!

Long queue and stations are very far. Recommend to top view which has many places and near by any hotel in downtown area. Due to this long queue not able to complete tour.

Upbeat and informative narration. Music selections were a bit weird. The driver was very accommodating. The route provided good visuals and explanations of all the points of interest.

Would have received a 5 star, but a few stops were passed by because of an abortion rally. There was no notice and we waited over half an hour at 2 stops each. Plus NOT all stops allow you to just board with your download. You have to go to certain places to redeem download for a ticket. DID I MISS THIS INFO??