Washington DC and Philadelphia in One Day from NYC

The trip was a grueling 15 hours long, with easily more than 11 hours sitting on the bus. The tour guide was trying to speak in Spanish and English, which is not so practical. So most of the time, she spoke in Spanish, and added a one-liner in English. I would not recommend this if you're seeking an English-speaking tour. Instructions were poor and disorganized. On top of this, we had a young couple who were constantly 10 to 20 minutes late on our meet-back-at-the bus times. This was highly frustrating. I think that it's not practical to tour Washington DC and Philadelphia from New York in one day.

This tour company is a scam! I've traveled to more than 90 countries and this is BY FAR the worst tour experience I've ever had. I booked this tour for my family on their NY visit and I wish I hadn't - the amount of time, money, and stress this has caused me is insane. Long story short, this tour ditched my family in DC and took their bags, and then completely ghosted us, super irresponsible. The tour dropped off my mom and my grandma at US Capitol at 11:50am. The guide told my mom (and my mom double checked with her separately) that they will spend an hour there. Mind you, they say the tour is bilingual but they pay way more attention to the Spanish speaking customers and doesn't put as much effort in English communication. My grandma is almost 90 years old and has a hard time walking. Thus, as soon as she got off the bus, she just sat there and did not move a step while my mom was taking photos. She was at the meeting point the whole time. The guide came to her after 10 minutes, told her that they will come back and left with the tour, never came back. If the tour was planning to leave without them, they should have AT LEAST given my grandma her bags from the bus. They were sitting on the front row right next to the guide, so there was no way she could have missed it. Since she didn't give my grandma anything and just left, my grandma just sat there thinking that the bus will come back within an hour. My mom returned at 12:10pm to check if everything was okay, the bus wasn't there, and she waited until 1:30pm believing that the bus will return after an hour. They didn't get to see Philly, and their whole day was ruined. The guide did not provide her phone number for emergency contact so we couldn't figure out what was going on. I tried calling the tour operator ALL DAY but nobody picked up, so I had to arrange their way back to NYC separately. I also did not receive ANY replies from them after leaving multiple voice messages and emails. When I finally got connected to the tour company the next day, the agent said she will check with the guide and bus company about the refund and bag pickup, AND NEVER CALLED BACK. Whenever I tried calling again, she said she will find out soon, but she never even bothered to reach back out and instead rejected the refund claim via Viator. This lack of communication is unacceptable when they literally abandoned their customers and stole the property. They just ghost you. I had to try calling bus company myself (and they also didn't pick up the phone all day!!!) and getting the stuff back was almost impossible. If the guide's intention was to leave my parents in DC, she clearly took off without returning their stuff from the bus, which is stealing property. There was also no seat belts on the bus, and the front seat hardly had a barrier - my mom felt unsafe multiple times on the ride. I would never, ever, recommend this tour to any of my friends in NY.

Alicia is a sweetheart. She interacted with guests often and was very well mannered and informational on the places we visited. Now… HOWEVER! The low stars is because we were left in a extremely hot bus, on the hottest day of the year in NY without any air conditioning. The driver, did absolutely nothing to fix the situation. Instead told us there was bottles of water we could buy for $1.00 it was to the point where I felt like fainting multiple times.

The DC Part of the Tour was sufficiently timed, for the Philly Part we were a little sad that it ended so quickly, preferred to have free time there instead of DC. Our guide was a very funny and sweet lady, very charismatic and immersive.

Getting in touch with Alicia, who was professional, courteous and friendly at the same time. Jose', the driver was also very professional. Enjoyed the experience.

Amazing day tour, very tiring but really worth it, having seen all those unique monuments in Washington as well as in Philadelphia. Very comfortable bus as well as the safe driving. Special thanks to our Leader guide Mrs Alicia Cerrillo translating and explaining all in both languages in English as well as in Spanish, she is very friendly and skilled. I thank you all for this trip.

Alice, Gustavo, and Elvis did a very good job for entertaining us both in English and Spanish since there were many Spanish-speakers. Alice gave us many of very interesting stories which made us really enjoyed!

The overall trip was great but I booked the English one for a reason. The guide Alice spoke mostly spanish and switched to English certain times. I would have liked her to speak more English because half the time I couldn’t understand a thing. It felt like she was more concerned with Spanish than English almost as though switching was an afterthought. Because of this I barely learned anything

Wonderful tour and time management. Sadly attractions that one would have loved to get the best view of, were restricted, thus, leaving one with no choice but to walk around as much as possible to get the best view from afar (note that this was not the fault of the tour guide nor tour company but a little headsup would've sufficed). PA system needs a little more tweak as it was hard to hear the guide from the back of the bus sometimes. But tour in general was awesome.

Seeing the Lincoln memorial and White House, something that I have wanted to do all of my life. The driver and tour guide were both superb and a credit to your company. The only slight drawback was the amount of time between eating food. We had breakfast at 7am and didn’t have an opportunity to eat again until 330pm, perhaps an earlier stop between Washington and Philadelphia might be a good idea. All in all a great day, thank you