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Chichen Itza Premier with Sacred Cenote from Cancun and Mayan Riviera

star-4.5171 Reviews
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Playa del Carmen, Mexico
Chichen Itza Premier with Sacred Cenote from Cancun and Mayan Riviera

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Free cancellation
Up to 24 hours in advance. Learn more
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Safety measures
icon10 to 12 hours  (Approx.)
Hotel pickup offered
Mobile ticket
iconOffered in: English and 1 more

Overview

Explore the ancient Mayan city of Chichén Itzá on an all-day tour from Playa del Carmen. After a convenient hotel pickup, travel to this important pre-Columbian ceremonial center to learn about its temples, observatory, pyramid, and ball court from an informative guide. Cool off in the holy waters of cenote before grabbing lunch at its namesake restaurant (included in the tour price).
  • Explore the important pre-Columbian city of Chichén Itzá on a guided tour
  • Visit a sacred cenote and see temples, a pyramid, and other ceremonial sites
  • Learn the site’s history, culture, and architecture from an informative guide
  • Enjoy convenient hotel pickup/drop-off and a delicious lunch included
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Lunch
Unlimited drinks (open bar)
Unlimited beer and soft drinks
Bottled water
Alcoholic Beverages
Cenote Admission
Box Lunch with sandwhich, fruit, juice and sweet
Gratuities
Not included Yucatan State Tax Chichen Itza 30 USD per person. Must be paid at the check in

Departure Point

Traveler pickup is offered
We pick up in almost hotels in Cancun and Riviera Maya. If we dont provide pick up service in your hotel we provide to you the nearest meeting point to pick you up the afternoon before to the tour.

If you choice the option "Meeting Point in Cancun" you must arrive by your way to Tequila Museum - La Isla Cancún Mall in Punta Nizuc - Cancún, La Isla, Zona Hotelera

If you choice the option "Meeting Point in Playa del Carmen" you must arrive by your way to Souvenirs Playa in 5th Avenue with 34th Street in Playa del Carmen.

For Tulum Hotel Zone and Tulum Down Town the meeting point for all the travellers is the Super Market Super Aki in Tulum City entrance at 09:40 am

Departure Time

7:00 AM
  • Confirmation will be received at time of booking
  • Not wheelchair accessible
  • Vegetarian option is available, please advise at time of booking if required
  • Travelers should have a moderate physical fitness level
  • This tour/activity will have a maximum of 50 travelers
  • OPERATED BY Cancun Bay Tours
You can cancel up to 24 hours in advance of the experience for a full refund.
  • For a full refund, you must cancel at least 24 hours before the experience’s start time.
  • If you cancel less than 24 hours before the experience’s start time, the amount you paid will not be refunded.
  • Any changes made less than 24 hours before the experience’s start time will not be accepted.
  • Cut-off times are based on the experience’s local time.

Learn more about cancellations.

The answers provided below are based on answers previously given by the tour provider to customers’ questions.
Q:
What is the policy on face masks and attendee health during Chichen Itza Premier with Sacred Cenote from Cancun and Mayan Riviera?
A:The policies on face masks and attendee health are:

  • Face masks required for travelers in public areas
  • Face masks required for guides in public areas
  • Temperature checks for travelers upon arrival
See all safety measures taken by Chichen Itza Premier with Sacred Cenote from Cancun and Mayan Riviera.
Q:
What is the policy on sanitization during Chichen Itza Premier with Sacred Cenote from Cancun and Mayan Riviera?
A:The policies on sanitization are:

  • Hand sanitizer available to travelers and staff
  • Regularly sanitized high-traffic areas
  • Gear/equipment sanitized between use
  • Transportation vehicles regularly sanitized
See all safety measures taken by Chichen Itza Premier with Sacred Cenote from Cancun and Mayan Riviera.
Q:
What is the social distancing policy during Chichen Itza Premier with Sacred Cenote from Cancun and Mayan Riviera?
A:The policies on social distancing are:

  • Social distancing enforced throughout experience
  • Contactless payments for gratuities and add-ons
See all safety measures taken by Chichen Itza Premier with Sacred Cenote from Cancun and Mayan Riviera.
Q:
What measures are being taken to ensure staff health & safety during Chichen Itza Premier with Sacred Cenote from Cancun and Mayan Riviera?
A:The policies on staff health & safety are:

  • Guides required to regularly wash hands
  • Regular temperature checks for staff
  • Paid stay-at-home policy for staff with symptoms
See all safety measures taken by Chichen Itza Premier with Sacred Cenote from Cancun and Mayan Riviera.

Traveler Photos

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Traveler Tips


  • "Would be useful to be told before the trip so one can take correct cash." See review
  • "Before visiting Chichen Itza we stopped at Suytun cenote, which was a little crowded but worth checking out." See review

Reviews

4.5
star-4.5
171 Reviews

Reviews by Viator travelers

Showing 1-10 of 171 reviews
star-1
Don't waste your vacation on this tour
Robin_H
, Jan 2022
We were extremely unhappy with this tour. This supposedly 10-12 hour tour started at 7am waiting in our hotel lobby and ended at 10:14pm. It was over 15 hours, and most of it was spent on the bus. We started waiting in our hotel lobby in Playa del Carmen at 7am and finally made the last guest pickup in Tulum at 10:35am. Then we started the drive and actual tour. Due to so much time on the bus our times at the advertised stops were reduced. I understand there were at least three buses that day. The buses should have been organized into groups that left from Playa del Carmen and groups that left from Tulum. On the way home we pulled over so that people could change buses because they were being dropped off at the same pickup spot. Those people should have been on the same bus to begin with. There were no covid protocols. There was no social distancing - every bus seat was filled, no mask enforcement, no hand sanitizer offered, no sanitizing of high traffic areas, etc. On the bus we passed around items to look at and there was no sanitizer before or after. We were combined spanish and english speakers and the guides spoke in both languages alternating. I understand there were at least three buses that day. It should have been organized into spanish speaking buses and english speaking buses. Also, there were at least three different “tours” on our bus (based on the colored wristbands): premier, classic, and something else. We were all treated the same but we certainly didn’t pay the same amount for our tour. Unlike the itinerary in our ticket, the first stop was a souvenir place where we had lunch. Our itinerary said we were to have lunch at Cenote Saamal. We did not go to Saamal as advertised... we went to "Selva Maya Hacienda Restaurante" according to our life jacket ticket. We arrived at sunset. There was no explanation of the cenote or the grounds around it...the only explanation was where to buy life jackets. It was dark when we got to Valladolid so we couldn't really see the architecture. There was no description of the architecture or traditions of Valladolid. It was 10:14pm when we got back to the hotel. We missed our planned dinner reservations and show.
star-5
Fun daytrip
Ioana_B
, Dec 2021
Well-organized tour with a funny and knowledgeable Mayan guide, you definitely get more than what you paid for. This will take more than 12 hrs so be prepared.
star-4
Overall Awesome!
Laura_L
, Nov 2021
We loved the whole trip but the main parts were rushed. The time at Chichen Itza and the Cenote were very quick and didn’t give us as much time to enjoy the grandeur of the location. The sales pitch at the Mayan Reservation was a bit much as well.
star-4
Very Informative
TrayVeon_Martin
, Sep 2021
Trip was great , tourist guide were great, only complaint is that I wish we saw the ruins and the cenote first. We left at 8:15 and returned at 8:30 so this was indeed a 12hour excursion. There were alot of people trying to sell us stuff , if you plan on buying anything make sure you have cash on hand ( not large bills). Tomas , Pastor were our tour guides.
1 traveler found this review helpful
star-5
Incredible, amazing, once in a lifetime experience.
Natalie_T
, May 2021
What a fantastic experience! Our bus driver and 4 tour guides were simply amazing - so kind and personable. Chechen Itzá was incredible! The place we stopped at to have lunch and buy obsidian on our way to the ruins was delicious and amazing. We loved learning about the Mayan culture. Then, to go swim in the cenote was absolutely beautiful and almost surreal. Thank you for providing such a fabulous opportunity!
1 traveler found this review helpful
star-5
Amazing beyond words
Cyntrelle_F
, Apr 2021
Victor was the most knowledgeable tour guide that I have ever experienced and I am so grateful to have had the chance to support the Mayan people and embrace their culture.
star-2
Premier not at all !
Alessandro_D
, Apr 2021
Bought the more expensive option expecting a less crowded transportation and differentiated food and drinks service. In the end went in the same bus, had the same guide and food as if I had bought the most BASIC option. We arrived in Chichen Itza at the hottest time of the day, which made the Main experience less enjoyable.
1 traveler found this review helpful
star-2
Missing spots
Freddy_Mejia
, Mar 2021
We took the premier package. They pick us up in a small van on time and then took us to a store in quinta avenida, we waited outside the shop for long time. We depart from Playa del Carmen at 9.30, They took us to Tulum to pick up more people. Tourguide talked a little about Mayan culture but most of the talk was about Obsidian rock ,(later on will take us to the shop) It was ok but the complaining about the salaries and government not supporting. We stopped in the shop for almost 2 hours (also had lunch with limited 2 drinks each) On the way to chichen itza we asked about the observatory and the sacred cenote at which the answered they were closed to COVID. They also talked about locals selling illegally at chichen. When we arreived they told us that 1.30 hours will be the whole tour with no stops. While taking the tour we asked the new tourguide about the observatory and the sacred cenote, They said they were both open!! That made us feel dissapointed becaused they lied to us, instead of using the time to visit the places they use the time to make us buy stuff for the comission. Many locals selling inside depend on sales for their families and we were told to ignore them, not buy because we could be scammed. On the way back a guy from the previous shop got into the bus to sell usa drink Xtanbentun at 400.00 pesos (250ml) with our printed picture on the bottle. The Cenote they took us was very nice, they had the same drink but bigger 750ml at 200.00 (They dont make you buy it, we just did because we are supportive type of family) They finished by taking us to Valladolid to buy some snacks. Just before dropping us, the talk about supporting them with gratitudes, not tips because they spent more than 10 hours with us and tips are for waiters or taxi drivers. They are with us instead of their families and that with our gratitudes they will have a nice dinner at home. Its very uncomfortable because we pay for a tour to enjoy and have a good time not to feel sorry for the tourguides or their families.
2 travelers found this review helpful
star-5
It was amazing!!! Two thumps way up!!!
Esmeralda_H
, Feb 2021
I had an amazing time on the tour that Victor and Adrian gave us.... i highly recommend it to anyone that want to go!!
star-5
One of the best ever!
Lee_S
, Feb 2021
My wife and I travel a lot. I would say this tour was one of the best we've ever done. I've never learned so much in one day! Learning how to count in Mayan, hearing the Mayan language by the locals, really broadened my perspective. It is a very long day - we were picked up at 7:00 AM in Playa Del Carmen and got back to the hotel by 8:30 pm. So be prepared ... but it is worth it!

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